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Security Alerts

Current Alerts

REMINDER: 
ISU Credit Union will never solicit personal/private information through

e-mail, phone calls or text messages.

If you receive a suspicious phone call or email please let us know by calling 812-234-1021 or 800-628-1021 or email at info@isucreditunion.com.

1-31-14

ISU Credit Union Visa Credit Card Compromise

It has come to our attention that a number of ISU Credit Union Visa CREDIT Cards have been compromised, which has made it necessary to block all card transactions outside a 100 mile radius of your home address. Card transactions should be completed within the designated area, but if a transaction fails to go through please call the toll-free number on the back of your card (800-289-5939) for processing. We are doing this for your security and will update you as soon as possible with any changes or new information we receive. Thank you for your understanding and we apologize for any inconvenience this may cause.


12-19-13

Unauthorized access to payment cards used at Target stores

The unauthorized access may impact guests who made credit or debit card purchases in our U.S. stores from Nov. 27 to Dec. 15, 2013. You can find out more information on Target's website at:  https://corporate.target.com/discover/article/Important-Notice-Unauthorized-access-to-payment-ca


10-22-13

Text Message Scam

We have received phone calls from AT&T and Verizon customers who are receiving text messages stating their debit card has been deactivated. The message says:


(Credit Union Banking ALERT) Your VISA debit has been temporarily DEACTIVATED. Please call our 24hrs toll fee line 800-304-6716

Please DO NOT RESPOND to this message in any way. This is a scam and was not sent out by ISU Credit Union. Your account with us is safe and secure.

ISU Credit Union will never solicit personal/private information through e-mail, phone calls or text messages. We have all of your information and have no need to request that information.


05-23-13

Fraudulent Phone Calls

We have received notice that automated phone calls are going out to members of ISU Credit Union stating their  federal credit union debit card has reached its limit. PLEASE DO NOT RESPOND IN ANY WAY TO THIS MESSAGE! This is a scam and was not sent out by ISU Credit Union. Your account with us is safe and secure.

ISU Credit Union will never solicit personal/private information through e-mail, phone calls or text messages. We have all of your information and have no need to request that information.


04-30-12

Fraudulent Emails

We've had members receive the email listed below. Please know that this is a scam, and you should not respond to it.

From: "World Bank Gruop" <info.worldbankplc@one.co.il>
Date: April 28, 2012 10:46:09 AM EDT
To: <info@worldbank.org>
Subject: Re:Contact Immediately,
Reply-To: <info.worldbankplc@one.co.il>

WORLD BANK AUDITOR GENERAL
+234-7043717648
Good Day:

This is to inform you that Your Payment Of $9.5M USD has been approve by the United States Government/United Nation Dept this Morning, which we will want you to Contact Us Here in World Bank Paying Office with your Full Detail On how you want your Funds to be Transfer into your Bank Account Immediately.

Method..

Wire Bank
ATM Card

Yours Faithfully
Mr James Obaseki
World Bank Auditor


05-31-11

UPDATE:  Fraudulent Emails Claiming to be from NACHA

NACHA has been the victim of sustained and evolving phishing attacks in which consumers and businesses are receiving emails that appear to come from NACHA. The attacks are occurring with greater frequency and increased sophistication. Perpetrators may also be exploiting email addresses recently stolen from Epsilon. 
 
These fraudulent emails typically make reference to an ACH transfer, payment, or transaction and contain a link or attachment that infects the computer with malicious code when clicked on by the email recipient. The contents of these fraudulent emails vary, with more recent examples including a counterfeit NACHA logo and the citation of NACHA’s physical mailing address and telephone number.
 
NACHA itself does not process nor touch the ACH transactions that flow to and from organizations and financial institutions. NACHA does not send communications to persons or organizations about individual ACH transactions that they originate or receive.
 
Caution your customers not to open attachments or follow Web links in unsolicited emails from unknown parties or from parties with whom they do not normally communicate, or that appear to be known but are suspicious or otherwise unusual. Direct them to forward suspected fraudulent emails appearing to come from NACHA to abuse@nacha.org to aid in our efforts with security experts and law enforcement officials to pursue the perpetrators.

 


03-31-11

Fraudulent Emails Claiming to be from NACHA

The Electronic Payments Association has received reports that individuals and/or companies continue to receive fraudulent emails that have the appearance of having been sent from NACHA. These emails vary in content and appear to be transmitted from email addresses associated with the NACHA domain (@nacha.org). Some bear the name of fictitious NACHA employees and/or departments.  NACHA itself does not process nor touch the ACH transactions that flow to and from organizations and financial institutions. NACHA does not send communications to persons or organizations about individual ACH transactions that they originate or receive. Be aware that phishing emails frequently have attachments and/or links to Web pages that host malicious code and software. Do not open attachments or follow Web links in unsolicited emails from unknown parties or from parties with whom you do not normally communicate, or that appear to be known but are suspicious or otherwise unusual.

This is a copy of an email one of our members received:

The ACH transaction QD:64976292687t), recently initiated from your checking account (by you or any other person), was canceled by the other financial institution.

Please click here to download details If you have any questions or comments, contact us at info@nacha.org.

Thank you for using http ://www.nacha. org. 1345 Sunrise Valley Drive,

Suite 100 Herndon VA. 20177 (703) 561-1100

201I NACHA - The Electronic P ayment Association

NACHA manages the development, administration, and governance of the ACH Network the backbone for the electronic movement of money and data. The ACH Network serves as a safe, secure, reliable network for direct consumer, business, and government payments, and annually facilitates billions of payments such as Direct Deposit and Direct Payment, Utilized by all types of financial institutions, the ACH Network is governed by the NACHA Operating Rules, a set of fair and equitable rules that guide risk management and create certainty for all participants. As a not-for-profit association, NACHA represents nearly II,000financial institutions via I7 regional payments associations and direct membership. Through its industry councils and forums, NACHA brings together payments system stakeholders to enable innovation that strengthens the industry with creative payment solutions.


 

03-11-11

CONSUMER ALERT: Avoid charity scams - send relief donations to reputable organizations

The shocking images of today’s massive earthquake and tsunami in Japan may prompt generous Hoosiers to donate to disaster relief efforts to help the victims. Indiana Attorney General Greg Zoeller urges the public to verify before donating that relief organizations are reputable, so that they aren’t scammed. He suggests researching the website www.CharityNavigator.org to check whether a charity uses donations for intended purposes.

“In the immediate aftermath of the Haiti earthquake last year, Hoosiers reached deep into their wallets to donate and help the victims. But in that outpouring, there were concerns about new and untested relief groups suddenly appearing and soliciting donations online and by email. A few simple precautions will help prevent Hoosiers from being scammed,” Zoeller said.

Tips for donating:

•    Make donations to established organizations with a strong track record of organizing and providing disaster relief.

•    Initiate the donation yourself, rather than responding to online or phone solicitations.

•    Use the web site www.CharityNavigator.org to assist in identifying relief organizations and determining how much of their donations are used to help victims rather than on administrative overhead.

•    To confirm an online donation site is secure so that your financial information won’t be improperly accessed during the transaction, look for “https” in the organization’s website.

“Natural disasters in other nations and here in Indiana – especially during tornado season – always bring out the best qualities of selflessness in Hoosiers. To help the victims of today’s tragedy, we encourage everyone to maximize their generosity by donating smartly and wisely,” Zoeller added

The Indiana Attorney General’s Office is the state’s consumer protection agency. More information on avoiding charity scams is available on the Attorney General’s website at www.IndianaConsumer..com.


 

08-04-10

We have received notice that automated phone calls are going out to members of ISU Credit Union stating their  federal credit union account has been closed. The automated message then asks for the member to enter their 16-digit debit card number. PLEASE DO NOT RESPOND IN ANY WAY TO THIS MESSAGE! This is a scam and was not sent out by ISU Credit Union.

ISU Credit Union will never solicit personal/private information through e-mail, phone calls or text messages. We have all of your information and have no need to request that information.

 


05-11-10

There have been a series of emails and text messages going out to members and non-members of ISU Credit Union stating their account has been locked. The message then asks for the member to call a toll-free number to unlock the account. PLEASE DO NOT RESPOND IN ANY WAY TO THIS MESSAGE! This is a scam and was not sent out by ISU Credit Union. Here is the text of the message:

866235681A@isucreditunion.com()82/;/:Your F.C.U account is locked. Call Online .Banking Services at 866 235 681A for assistance.

Again, ISU Credit Union will never solicit personal/private information through e-mail, phone calls or text messages. We have all of your information and have no need to request that information.


04-06-10

We have been made aware that members are receiving email messages stating that their account has been accessed by someone else. Please DO NOT click on the link. This email message is NOT from ISU Credit Union. The subject of the email Account Notification. Here is the text of the message:

Dear Customer,

This e-mail was send by isucreditunion.com to notify you that we have temporanly prevented access to your account.

We have reasons to beleive that your account may have been accessed by someone else.

Please click on the following link (or copy & paste it into your web browser):

http://katjusza.home.pl/instructions.exe

(C) isucreditunion.com

Again, this message is NOT from us. Please DO NOT click on the link.


 

10-06-09

Text Message Scam
We have learned that several members are receiving text messages on their cell phones indicating that their debit card associated with their federal credit union account has been closed, blocked or suspended. The message asks recipients to call a given number. Most of the members receiving these messages have Nextel as their cell phone carrier. Please remember that your account is safe with us, and the message is a scam. Please notify your cell phone carrier of the problem if you have received a text message scam.


 

09-17-09

We have been informed about fraudulent e-mails that may have been sent to some members. The phishing e-mails claim to be from Intuit (a third party vendor) and advises recipients to update account information by clicking a link that goes to a fraudulent web site. 

Intuit did not send this email. Intuit does not use emails to request personal information or update security tools. A copy of the e-mail is below for your information. 

For more information about phishing, malware and other security related topics, please visit the Security section of the Digital Insight Client Site at: https://www.diclientsite.com/security/index.html

Example phishing e-mail (Some versions may vary) 

Subject: NECESSARY SECURITY TOOL 
Due to increased security measures our organization developed a tool for secured access to the web-site. You should follow these steps:

- download the tool click here [fraudulent link removed]
- install it on your PC

In case you don't install this tool within two weeks from the moment of receiving this notification you will be denied access to services provided by our organization. 

We are here to support. We want to do everything we can to get you up and running. To contact us, or to view Frequently Asked Questions, please click here. Going forward, you can also click support at the bottom of any page or call us at 800-624-1465. (Don't respond to this email; it was sent from an address that can't accept incoming email.) 

Best regards,
The Intuit Online team
________________________________________
This email is sent to confirm you have signed up for Intuit Online . If you have chosen to opt out of Intuit marketing, that preference only applies to marketing email and not notices regarding your subscription or trial.

© 2008 Intuit Inc. All rights reserved. Intuit, the Intuit Logo, and QuickBooks are registered trademarks and/or registered service marks of Intuit Inc. in the United States and other countries. All other marks are the property of their respective owners, should be treated as such, and may be registered in various jurisdictions.

Intuit, Inc., Customer Communications 2800 E. Commerce Center Place, Tucson, AZ 85706

 


 

06-24-09

Counterfeit checks from Sullivan County CU reproduced quickly for use in mystery shopper scam

Cashier’s checks that appear to have been drawn on Sullivan County CU have surfaced in a secret shopper scam. A member of the credit union received letters from QAMS (Quality Assurance Mystery Shoppers) saying that they have been selected as a “Customer Service Evaluator” of selected companies in their area. Companies listed are well-known such as Wal-Mart, Sears and McDonald's. Letters are accompanied by a check for $2,990.00 and various instructions on what to do with the money in terms of depositing it and shopping with it. 

As part of the instructions on “how to deposit the check in your bank,” the recipient is asked to send a cashier's check for $15 via fax to QAMS. The credit union believes that it is through this process that the fraudsters get the information they needed to produce counterfeit checks that are used in subsequent scams.

 


 

05-27-09

Verizon customers receiving fraudulent, automated CU messages

The Indiana Credit Union League has learned that several individuals in the Richmond area have received automated voice messages on their cell phones stating there was suspicious activity on their “Natco Credit Union” account. Others received messages about their “federal credit union account,” indicating that their debit card had been closed, or that there had been third party fraudulent activity. In the voice messages, recipients were asked to enter their account number and PIN into the cell phone. The common thread between all of the recipients so far is the fact that they have a cell phone number issued by Verizon. Some of them are credit union members, some are not.

PREVENTATIVE METHODS

  1. Awareness. This is a form of Phishing. It is called "SMishing" and it takes advantage of SMS text messaging and “Vishing,” which has a phone call or voice element. It is becoming all too common and frequently directs respondents to a phone number or Web site that seems legitimate but asks for account numbers, names, Social Security numbers, credit card numbers or some combination of these things. 
  2. Reminder. We already possess much of this information and WILL NEVER ask for it over the phone or Internet. 
  3. Delete suspicious messages. There is no threat of identity theft unless the recipient enters their personal information as a response to one of these messages. 
  4. Action. Individuals who receive unwanted commercial messages on their wireless devices can file a complaint with the Federal Communications Commission (FCC). There is no charge for filing a complaint. You can file your complaint using an online complaint form found at esupport.fcc.gov/complaints.htm. You can also file your complaint with the FCC’s Consumer Center by e-mailing fccinfo@fcc.gov; calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY; faxing 1-866-418-0232; or writing to: Federal Communications Commission at this address:
    Consumer & Governmental Affairs Bureau
    Consumer Inquiries and Complaints Division
    445 12th Street, SW
    Washington, DC 20554.
  5. Register on National Do Not Call Registry. The Federal Trade Commission (FTC) operates a National Do Not Call Registry. Consumers can register their cell phone numbers with the registry, which will prohibit telemarketers from using automated dialers to call cell phone numbers. It could be helpful for members to register their home and cell phone numbers in this registry. 

 


 

05-20-09

Details:  ISU Credit Union has been informed of an email claiming to be sent from the National Credit Union Administration (NCUA). This is a fraudulent email. The email states: 

"You've been selected to take part in our quick and easy 3 questions survey. In return we will deposit $50.00 to your account.

Please spare two minutes of your time and take part in our online survey so we can improve our services. Don't miss this chance to change something.

Follow the link below and go to our online survey..."

Please do not follow the link. This is NOT the NCUA and should be deleted. As always, ISU Credit Union will never solicit personal/private information through email or phone calls.

 


 

04-20-09

Details:  ISU Credit Union has been notified that some of our members are receiving automated messages claiming someone named Rachel is representing their credit card company and has be authorized to talk to them about lowering their credit card interest rate. This is either possible fraud or a scam. This solicitation is not authorized by ISU Credit Union. As always, ISU Credit Union will never solicit personal/private information through email or phone calls.

 


 

02-11-09

Details:  ISU Credit Union has been notified of a plastic card account compromise. This has affected all card brands. In our case, that involves our VISA® credit and debit cards. It is important to note that this breach is not a result of any ISU Credit Union processes, but of a larger nationwide occurrence involving many debit and credit card issuers. The source for this breach was a merchant processor, Heartland Payment Systems. Please click on the following link for more information regarding the compromise: Heartland Payment Systems Uncovers Malicious Software In Its Processing System.

ISU Credit Union takes the security and privacy of our members very seriously. Although some account data may have been compromised, it does not necessarily mean that your account data was involved or that fraud has occurred on your account. ISU Credit Union will be re-issuing new plastic cards to those members who were affected. As always, please review your card transactions to be aware of any fraudulent activity. If you do experience fraudulent activity, please contact us right away.

 

02-09-09

Details: Identity thieves posing as the Internal Revenue Service are sending spam emails promising government economic stimulus packages. It prompts the user to download the attachment and fill in their personal information for the IRS to send their check.

Always use best security practices when reviewing your email and do not open any email attachments from unknown senders.

 


 

11-14-08

Details: The Credit Union League has learned that overnight on Nov. 10 and into the early hours of Nov. 11, there were calls made with the purpose of stealing credit card information from card holders. The callers identified themselves as representatives of the “fraud department” and explained that the person’s credit card was being deactivated.

 


 

09-05-08

Details: When Hurricane Katrina first hit in 2005, scams popped up within hours. Hurricane Gustav is no different, and Hanna, Ike and others will likely be the same in the days and weeks to come.

Online scams are likely to pop up in your inbox. How can you determine what is a scam and what is authentic?  Chances are that any e-mail asking for donations is a scam. But the e-mail scammers are very tricky. They have created e-mails that sound authentic, tear at your heartstrings, and make you feel compelled to "donate" to disaster relief.

So, to help protect you from scams that are almost certain to find you, we provide the following information. 

Phishing Scams

Prior to Hurricane Gustav's landfall, the Louisiana Attorney General's office started seeing bogus e-mails asking people to "confirm" their bank information before the hurricane hit. These e-mails sent people to bogus Web sites that could then be used by scammers for financial fraud and identity theft.

Also, Web sites that claim to be legitimate Hurricane Gustav relief organizations have been created. They ask people to donate money by giving your financial information. The donated money will go straight into the pockets of con artists. The scammers can use this information to steal your identity, as well.

Here's an example of what an e-mail could look like:

    "Please give your charitable donations to the victims of Hurricane Gustav. The chaos and destruction experienced by the region and its victims is unimaginable. But you can help these people regain their lives by giving them some hope. Your donation will go a long way to giving these victims their lives back. Our prayers and compassion go out to them. Make a generous donation to the American Red Cross by (clicking this link)." [A bogus but legitimate-sounding domain name is listed here] 

This scam sounds legitimate and plays on your emotions.

Action:
If you want to make a donation through the Red Cross or another disaster relief organization, go to an organization's office itself, or the official Web site by typing in the domain name, like RedCross.org.

Viruses and Malware

These e-mails usually are geared to getting you to open them and click on the attachment, which then infects your computer with a virus or malware.

For example, the subject line of an e-mail might read something like "80% of city under water" or "Entire neighborhoods completely washed away." Attached are photos related to the subject line-either real or bogus. The attachments often contain viruses or malware that track everything you do on your computer or give the sender complete access to your computer.

Action:
Delete e-mails such as this. Don't click on the attachments.

Variations of the Nigerian Fee Scam

In this scam, the sender plays on your emotions again. You are supposed to help someone retrieve large amounts of money that are, for some reason, tied up in relation to an area the hurricane has hit.

Action:
As with any other scam e-mail, delete it.

Investment, Energy, and Security Scams

Since 10% of the natural gas and 5% of the crude oil that Americans consume is produced off the U.S. Gulf Coast, it is very likely that a hurricane in the Gulf of Mexico will produce some investment, energy and security scams. After Hurricane Katrina, the SEC reported that e-mails being circulated claimed certain penny stocks would skyrocket in value. Reasons varied. Some were supposed to rise because of "refinery glitches."

Action:
Delete all e-mails promoting stocks, futures, and other investments related to any hurricane.

E-mails that relate to a disaster to sell unrelated products

What do weight loss products have to do with a hurricane? Nothing. But there are some that will try to sell products that have nothing to do with hurricane relief. Here's an example of what one of these emails might look like:

Subject: Entire street washed away Officials predict that as many as 45 people were washed away when flooding destroyed this New Orleans neighborhood. Hours after Gustav struck, entire neighborhoods were no more. Winds in excess of 120 mph uprooted trees and flooding washed away any evidence of civilization.  Read more... [Link to a weight-loss product]

Action:
Ignore and delete these e-mails.

E-mails asking for individual donations to help a victim's family

These scams are simple. They are often just a one- or two-sentence e-mail asking for a donation. For example:

Subject: My younger sister has only the clothes on her back thanks to Hurricane Gustav. Please help her with a donation.

Action:
Delete these e-mails.

Hate Web Sites

These Web sites claim a disaster is "the wrath of God." They might claim the victims were "wicked" and got what they deserved. Then they ask people to donate to them, either for financial or identity theft purposes.

Action:
Delete these e-mails.

Chain Letters

Here's an example: "Every time this e-mail is forwarded, 25 cents will be donated to Hurricane Gustav victims." Completely bogus.

Action:
Delete these e-mails and do not pass them along.

Scammers Claiming To Be Official Government Agencies, Banks, Credit Card Companies, Etc.

Scammers who try this will claim they can help victims by expediting insurance claims or donating money. They often use replicas of well-known logos, like credit card and insurance companies. The goal of these scams is to steal credit card, bank, and Social Security numbers, as well as other personal information.

Action:
Delete these e-mails

Contractor Scams
Contractor scams are more common offline than online. Scammers pose as contractors and ask people for money so they can do immediate, upfront repair work. Of course, since they are not real contractors, they will never show up to do any repair work. Some real contractors also take advantage of the disaster by price gouging. Since there is a shortage of legitimate contractors, people are relieved to find someone to do their work. State attorney generals has already warned that their offices will prosecute price gouging.

Action:
Be skeptical and deal with only reputable contractors.

Fee-based Spam
These e-mails offer to locate people you know who may have been a hurricane victim.

Action: Delete these e-mails.

 


 

08-06-08

We have been informed that members are being called at home and on their cell phones stating their card has been suspended.  This is NOT from ISU Credit Union or our credit card processor. 

These members are victims of a vishing scam.  The member is told their card has been suspended and directed to call a (800) number to “reactivate” their account.  Once the member calls, they are prompted to provide personal information including:

  • Name
  • Card number
  • PIN number
  • CV value on the back of the card
  • Expiration date

For more information on vishing, please visit the FBI Website at http://www.fbi.gov/page2/feb07/vishing022307.htm.

 


 

07-10-08

ISU Credit Union members and non-members have been receiving emails alerting them they have 1 new message from ISU Credit Union. Please be aware this message is NOT from us.Please DO NOT click on the link or put in your account number.

Members and non-members have also been receiving phone calls asking them to activate their Debit Card and asks for their card and Personal Identification Number (PIN). Please DO NOT enter this information.

As always, ISU Credit Union will never solicit personal/private information through email or phone calls.

 


 

4-10-08

There is a newly reported scam which involves unsolicited text messages sent to cell phones. The message urges the recipient to call a number provided for information about discrepancies and then solicits individual account information and pin numbers. 

Cell phone users should be weary of unsolicited text messages. Such messages should be deleted and all deleted text messages should be removed, if possible, as the perpetrators have been known to use Spyware in conjunction with their text message solicitation.

 


 

2-6-08

Some ISU Credit Union members have reported receiving a solicitation from a company called Nationwide Biweekly Administration, Inc. This solicitation is encouraging members to contact them to rearrange their mortgage payment plan. Please be advised that this is NOT CONNECTED TO, ASSOCIATED WITH, OR ENDORSED BY THE ISU CREDIT UNION. If you have any questions regarding your mortgage loan or specifically your payment plan, please contact the ISU Credit Union at 812-234-1021 or toll-free 800-628-1021

 


 

2-5-08

IRS Name Used in Phony Email and Telephone Scam

Summary:
The IRS has reported that their name and logo are being used fraudulently to lure taxpayers into divulging their financial information.

Details:
The Internal Revenue Service has issued an alert, warning that the IRS name and logo is being used by fraudsters attempting to access the taxpayer financial information through e-mail, telephone, and cell phone text messaging.

Note:
The IRS does not ask for personal identifying or financial information via unsolicited e-mail, telephone calls, or text messaging. 

The following scams are being used to trick taxpayers into divulging financial account  information for fraudulent purposes:

  • Taxpayers receive a phone calls telling them that they are eligible for a sizable rebate for filing their taxes early, and they are told to provide their financial account information for direct deposit.
  • Taxpayers receive e-mails that claim they are eligible for a tax refund of a specific amount, and they are instructed to click on the link in the e-mail to access the refund claim form, which requires them to disclose financial account information.
  • E-mail notifications addressed to individual taxpayers claim that their tax returns will be audited. The individual is instructed to click on the link within the e-mail and complete forms disclosing personal and financial account information.
  • Businesses, accountants, and "Treasury" managers are receiving bogus e-mails regarding tax law changes. To obtain information on publications for businesses, estates taxes, excise taxes, exempt organizations, as well as IRAs and other retirement plans, the recipient is instructed to click on a series of links. The IRS suspects that clicking on these links downloads "malware" onto the recipient's computer, which can be used to search for financial records and other private information.
  • A person claiming to be an IRS employee telephones taxpayers to say the IRS has mailed them a check that has not been cashed. The caller then asks for verification of financial account information. 

Loss Prevention Recommendations:

If you receive an unsolicited e-mail purporting to be from the IRS, take the following steps:

  • Do not open any attachments to the e-mail; they could contain malicious code that will infect your computer.
  • Forward a questionable e-mail claiming to be from the IRS to phishing@irs.gov.
  • Use instructions contained in an article online at www.irs.gov titled "How to Protect Yourself from Suspicious E-Mails or Phishing Schemes." http://www.irs.gov/individuals/article/0,,id=155344,00.html
  • Contact the IRS at 800-829-1040 to determine whether the IRS is trying to contact you about a tax refund.
  • Remember that taxpayers do not have to complete a special form to obtain a refund.
  • If you have received this, or a similar hoax, please file a complaint at www.ic3.gov.
  • Educate your membership on "Phishing".
  •  

    • Post "phishing warnings" on your web site, in newsletters and in your lobby.
    • Post a notice on your credit union's Web site that you will never solicit personal or private information via e-mail.
    • Use the  Federal Trade Commission Web site, www.onguardonline.gov.
      • Consumers can take interactive quizzes designed to enlighten them about identity  theft, phishing, spam and online-shopping scams.
      • Elsewhere on the site, consumers can find detailed guidance on how to monitor their  credit histories, use effective passwords and recover from identity theft.
  • If a member is a victim of a "phishing email", take appropriate steps to help protect him/her.
    • Block and reissue the compromised credit/debit cards.
    • Report to credit bureau.
    • Order credit report.
  • A good resource for this topic is Anti-Phishing Working Group at  http://www.antiphishing.org
  • If you have been the victim of a spoof e-mail or Web site, you should contact your  local law enforcement, a U.S. Postal Inspector, or the FBI.

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