Holiday Season Fraud Prevention

During the holiday season, you may be more susceptible to various forms of fraud. The most common form of fraud found in the financial industry is a result of social engineering: this is when a fraudster impersonates your financial institution to trick you into sharing your account credentials, which are then later used for account takeover.

ISU Credit Union wants to help you help yourself. Here are some helpful guidelines to follow to help keep your accounts safe:

  • Only call ISU Credit Union via the phone numbers available on our website.

  • Do not provide your online account access login credentials, one-time password, account number or personal information by email, text or phone call.

  • Never give out information to callers requesting information you received via text. ISU Credit Union will never request this information or pressure you to reset your online account access login password. End the conversation with the scammer without supplying any personal information.

  • Never click on links in unsolicited emails or texts. Phishing is when scammers send emails or text messages that appear to be from a reputable company and are not.

  • Do not respond to texts, calls or emails for one-time passcode authorizations that you did not request or validate the login.

  • Never trust caller ID as caller ID may be modified.

  • Do not give information over the phone if you receive a call stating that a transaction is canceled, even if the caller claims to be from your financial institution. Once again, you should contact your financial institution using a published phone number to inquire about the transaction.

  • Never give an unsolicited caller remote access to your computer.

As a reminder, ISU Credit Union will never solicit personal/private information through e-mail, phone calls or text messages. If you question a received message that appears to be from ISU Credit Union, please do not respond and contact us directly.

Previous Security Alerts

Digital-Age Scams

We are seeing a rise in digital scams at an alarming rate! Not sure what a digital scam looks like? Here's an article from Yahoo! Finance that highlights some of the more common ones we are seeing here at the credit union. Please help check-in on those in your social circles (family, friends, co-workers) who may not be aware of these type of scams. 

We highly encourage you to do your own research when someone has contacted you for payment or any other money-related issues. If it seems too good to be true, it probably is. We also encourage you to end the conversation with the caller, and look up contact information for the company/person they claim to be and contact that company/person directly. 

As a reminder, ISU Credit Union will never solicit personal/private information through e-mail, phone calls or text messages. If you question a received message that appears to be from ISU Credit Union, please do not respond and contact us directly.

Money Mule Scam

Don't fall victim to a money mule scam! Learn more about this type of scam and how you can avoid becoming a victim through this FTC article:

ATM Skimming Device Alert

ISU Credit Union has been informed that a deeply-inserted skimming device was retrieved from the automated teller machine (ATM) located at our branch on north 3rd Street. Once this was brought to our attention we began our own internal investigation and we have narrowed down the compromised time period to include the dates of September 6-14, 2018.  All ISUFCU members who were effected have been notified.

Be assured that we are working diligently with the authorities to catch the perpetrators of this crime. We have implemented additional ATM security measures to further protect your card usage.

Tax Scam Alert

It is that time of year when scammers try to cash in on the vulnerability of others. Please visit the IRS website to read about different versions of tax scams that are occurring now. The IRS also has a guide available to help you avoid tax-related identity theft.

If you notice an erroneous deposit or withdrawal from your account, please contact us immediately. We encourage you routinely monitor your account through our CUOnline Account Access via your desktop, tablet or mobile device. You can also call our Touch Tone Teller at 812-234-1004 for updated account information. If you would like set up for any of these services, contact the credit union.

IRS Website     Avoid Tax-Related Identity Theft Guide

As a reminder, ISU Credit Union will never solicit personal/private information through e-mail, phone calls or text messages. If you question a received message that appears to be from ISU Credit Union, please do not respond and contact us directly.

ACC Offers Steps for Consumers to Correct Equifax Data Breach

The American Consumer Council (ACC) has joined with other national consumer organizations to investigate the Equifax data breach that has impacted over 143 million Americans who entrusted their personal information to Equifax through their credit reports.

Considering the odds, there’s a good chance that you’re one of the 143 million American consumers whose sensitive personal information was exposed in a data breach at Equifax, one of the nation’s three major credit reporting agencies. 

Here are the facts, according to Equifax. The breach lasted from mid-May through July. The hackers accessed people’s names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers. They also stole credit card numbers for about 209,000 people and dispute documents with personal identifying information for about 182,000 people. And they grabbed personal information of people in the UK and Canada too.


There are steps to take to help protect your information from being misused. Visit Equifax’s website, (This link takes you away from our site. is not controlled by the FTC.)


Find out if your information was exposed. Visit the “Potential Impact” section and enter your last name and the last six digits of your Social Security number. Your Social Security number is sensitive information, so make sure you’re on a secure computer and an encrypted network connection any time you enter it. The site will tell you if you’ve been affected by this breach.


Whether or not your information was exposed, U.S. consumers can get a year of free credit monitoring and other services. The site will give you a date when you can come back to enroll. Visit the site and click “Enroll” on that date. You have until November 21, 2017 to enroll.


You also can access frequently asked questions at the site.


Here are some other steps to take to help protect yourself after a data breach:

Check your credit reports from Equifax, Experian, and TransUnion — for free — by visiting Accounts or activity that you don’t recognize could indicate identity theft. Visit to find out what to do.


Consider placing a credit freeze on your files. A credit freeze makes it harder for someone to open a new account in your name. Keep in mind that a credit freeze won’t prevent a thief from making charges to your existing accounts.


Monitor your existing credit card and bank accounts closely for charges you don’t recognize.

If you decide against a credit freeze, consider placing a fraud alert on your files. A fraud alert warns creditors that you may be an identity theft victim and that they should verify that anyone seeking credit in your name really is you.


File your taxes early — as soon as you have the tax information you need, before a scammer can. Tax identity theft happens when someone uses your Social Security number to get a tax refund or a job. Respond right away to letters from the IRS.


Visit to learn more about protecting yourself after a data breach.